Polymega™ FAQ


Frequently Asked Questions

GENERAL QUESTIONS


Polymega™ is a modular multi-system game console that lets you enjoy original game cartridges and CD’s for classic game consoles on your HDTV.

Polymega™ was created by a team of passionate game developers who formerly worked for Insomniac Games, Bluepoint Games, and others. The team has a diverse background and has shipped products such as AAA video games like Ratchet & Clank and Titanfall. We’ve also shipped digital storefronts like the Google Chrome Store, consumer electronics like the Vizio M-Series TVs,  and TV boxes like the Roku 2, 3, and 4k. In addition to our internal team, we also have many external development partners who are listed in the About page on Polymega.com.

If you’re a person who remembers playing classic games from the 80’s, 90’s and 2000’s and would like to re-experience those games in a modern way on your HDTV, then yes!

While some rare games have become collectors items and can cost the same or more as a current generation game, most classic games, especially the popular ones, can be bought for less than $10 USD on digital marketplaces like eBay, or by supporting your local game retailer and purchasing an original new or used copy of the game. Additionally, Polymega™ is working with publishers both large and small to create a digital marketplace where games can be purchased online using a credit card. The Polymega™ games marketplace is anticipated to release in Q4 2019.

Additionally, Polymega™ Element Module Sets, which provide cartridge and controller compatibility with classic systems like the NES and SNES, also include 5 free games loaded directly on to the module.

At this time, there is no method for loading ROM files directly on to the machine.

Polymega™ can be pre-ordered for the discounted price of $249.99 USD. After pre-order the system will retail for $279.99 USD. Polymega™ Element Module Sets start at $59.99 USD.

The Polymega™ Base Unit, Element Modules Sets, and accessories can be pre-ordered exclusively on Polymega.com.  Polymega™ will be available for purchase through select retailers in 2019.

The Polymega™ Base Unit includes the system hardware, an on-board optical disc drive compatible with 15 different CD-based retro game systems, a wireless controller, as well as over a dozen pre-loaded games. In order to play cartridge games, you will want to select one or more Element Module Sets. Each Element Module Set features compatibility with a designated classic game console, and also includes 5 games pre-loaded on the module which will show up as a home screen playlist once inserted.

When ordering, what you pre-order from the Polymega™ Shop is what you will get on its release date.

With an extensible platform such as Polymega™, it was important for us to prioritize the features and functionality that the system ships with by default vs. the wishlist features that many who have followed the systems development have requested over time. To help us gauge the interest in functionality relative to the effort and cost involved to our team, we’ve created a rewards system, similar to crowdfunding stretch goals, that will unlock bonus features, commitment to delivery of new hardware, new CD system compatibility, and more based on the overall success of the Polymega™ pre-order campaign. There are 20 levels attainable, and some of the most coveted and requested systems that are not currently supported by Polymega™ are available as rewards.

There is also a minimum initial goal in place to ensure that additional reward tiers are only unlocked once the platform has met certain basic funding criteria to delivery the core experience.

If the $500,000 USD initial goal is not met within 35 days time, we will immediately refund all pre-orders and halt additional sales of Polymega™ until we can assess a reason for the lack of interest in the pre-order campaign, and attempt to correct it.

There is no limit to the number of products that can be purchased. We will ensure to manufacture enough to fulfill all pre-orders at minimum, and then some.

The development forum has temporarily been removed as Polymega™ will be receiving a new community solution that integrates directly with the console in the future. Please interact with us on our social media pages in the mean time, which can be found in the links at the bottom of the menu column on Polymega.com

CUSTOMER SUPPORT & WARRANTY


Yes. The Polymega™ pre-order features worldwide shipping options and every system will come with a compatible power supply for its appropriate region packed in to the box. If you are ordering from outside of the United States, please be mindful of shipping costs as the products will be shipping from California, USA for pre-orders.

The estimated ship date for each product is located underneath the name of the product on its pre-order page of the Polymega™ Pre-order Shop.

When you pre-order your system, you will receive a confirmation e-mail notifying you that your order was received. When your purchase is ready to be shipped, your order will be marked as completed and you will receive a second transactional e-mail notifying you that your order is on its way.

For any questions, accidental orders, or other matters – please contact support@polymega.com and we will address your issue as quickly as possible.

Polymega™ includes a 1-Year Manufacturers Limited Warranty. In the event you have issues with your system, modules, or accessories, please contact support@polymega.com and we will be happy to assist you with receiving warranty service.

If you’ve accidentally placed an order or have decided you want to cancel your order, please contact support@polymega.com and we will be happy to assist you.

The Polymega™ Base Unit, Module Sets, and accessories can be returned within 30 days of your orders ship date. If you’ve already received your system and want to return it, please re-assemble the system or components into their original packaging, then email support@polymega.com with your name, originating address, and order number so that we can assist with processing your return.

Polymega’s menu system is translated to English, French, Italian, German, Spanish, Portuguese, Brazilian Portuguese, Swedish, Dutch, Suomi, Japanese, Chinese (Traditional & Simplified), and Korean. Game description text is English-only for now but will be updated with translations for native languages and released as downloadable updates in the future.

COMPATIBILITY QUESTIONS


Through development, we were focused on supporting the already announced CD systems which included PS1, TurboGrafx CD, Sega CD, and Neo Geo CD — however, we heard Sega Saturn come up as the number one requested system during Polymega™’s Development and we have now implemented it to the launch system through a licensing deal with a prominent emulator developer.

Sega Dreamcast will be committed to if its reward level goal is reached.

For multi-disc based games, you can change them during game play just like the real systems, or you can also install all discs of a multi-disc game to Polymega™ for ease of access and preservation.

We have no intention of supporting most of these systems at this time. N64 is available as a top-tier reward level if Polymega™ receives enough support during the pre-order.

Yes. Patches can be side-loaded on to a thumb drive and inserted to the USB ports on the Polymega™. Upon detection of a valid IPS patch, the system will patch the game, and ask you if you want to make a duplicated backup of the game with the patched content. If you choose not to do this, the patch will only be applied temporarily until you decide to un-patch the game.

For cheats, Polymega™ has a reward level that includes the integration of a cheat database.

Yes, and no. The team at Playmaji has spent a good amount of effort on a piece of technology called Active Cartridge Reading, an experimental subset of Hybrid Emulation that allows you to use any games or peripherals that work on a real classic console using a live blend of software-based emulation and memory mapped hardware. This technology, while it exists, is not yet fast enough for some of Polymega’s supported systems, and would result in a degraded overall experience if launched prematurely.

Now, support for game cartridges with on board DSP chips such as Everdrives, Starfox, or live-reading of devices like Game Genies is blended.

First, we’ve licensed standard DSP-compatible emulators for systems with those types of cartridges, which will allow games with special chips to be played via software emulation.  That means you can now play backed up games such as StarFox and others regardless of whether you have the cartridge inserted, a convenience that most gamers will appreciate. We’ve also added a software-based Game Genie and Pro Action Replay as a reward level for supporting the console beyond its initial funding goals. The Super Game Boy is no longer compatible with the EM02 SNES SFC module, however, we have set up a GB / GBC / GBA module as an additional reward tier if reached.

Second, certain systems are going to be FPGA based. The first example of this is going to be the dedicated Famicom module, which will be released after the launch of the system. Famicom is particularly important to be implemented in this manner as it included accessories such as the Famicom Disk System (FDS), which was a critical part of its library and one that we will not be creating a dedicated module for. The tech to support FPGA modules is built in to the launch version of the Polymega™ Base Unit, and we may continue to release other FPGA modules in the future. FPGA modules will have a slightly higher price point than standard modules.

This decision / change overall has freed up our team to focus on matters that more factually push the needle in terms of overall system compatibility, as evidenced by our recently-announced support for the Sega Saturn, adding over one thousand new compatible games to Polymega™. What made this possible is that by removing the larger size FPGA from the base unit, we were able to opt for a higher clock-speed dual core chip rather than a slower quad-core chip for the main CPU, which now opens up the door to more demanding systems like Saturn, N64, Dreamcast, and more — which is what many people have expressed to us that they want.

Multicarts will be tested on a game by game basis and a compatibility list will be produced for all systems prior to the launch of Polymega™, but we only can confirm compatibility with officially licensed games at this point in time.

While the direct importing of ROMs will not be supported, you can bet we want to find alternative, legal ways to bring classic gaming into your living room and respect the copyrights of publishers. In the interest of preservation and reducing wear and tear on your classic games, Polymega™ does allow you to backup cartridge and disc games you own from your personal collection via the console itself. You can play them without having to insert the games or matching module once installed.

Libretro and RetroArch are not used on Polymega™ in any way, shape, or form.

For now, standard modules use standard emulation with low latency controller inputs. Certain modules in the future will release with an embedded FPGA that will allow extended compatibility with hardware accessories.

To transfer PSOne game saves to Polymega™, you can use the Official Sony USB Memory Card adapter for PS3 (model number SCPH-98042) plugged into the USB port of the base unit.

Our goal is to provide support for as many consoles as possible into the future so that gamers of all types can enjoy a modern experience with their system of choice. We’ve listened to your requests and have created a list of level based rewards for the Polymega™ pre-order, which include a commitment to develop a number of the systems mentioned here if the system garners enough support.

Polymega™ features integrated HLE BIOS functionality for CD-based emulators, which provides coverage for the vast majority of games. You can optionally override HLE BIOS by placing alternative BIOS files on a USB Thumb Drive and importing them to the system using the BIOS override option in the Settings>Game & Interface screen. A list indicating compatible BIOS files will be provided prior to delivery of Polymega™, but the files themselves must be sourced elsewhere.

While Polymega™ has vastly increased its single core performance clock speed, we’ve reduced the number of cores available for non-emulation system processes such as encoding video for streaming. That means the previously planned streaming features will now move back into the experimental column until we can determine that it is fully compatible when the machine is running computationally demanding emulators such as Sega Saturn, Dreamcast, and N64 in the future. With Polymega™’s current set of supported systems, we believe this feature can be optimized enough to deliver it as a post-launch update, but depending on the systems unlocked during the pre-order rewards, the testing requirements may change. We will keep you posted after the completion of the pre-order campaign.

TECHNICAL SPECIFICATIONS


Processor: Intel® CM8068403377713

Memory: 4GB DDR4 RAM

Connectivity: HDMI, 802.11G WiFi, Bluetooth 3.0, USB 2.0, Polymega™ Expansion Bus

On-board Storage: 16GB eMMC Flash Memory

Expansion Storage: Up to 512GB MicroSD via SD Card expansion slot

Optical Drive: 8X CD/DVD Slot-in Optical Disc Drive

Architecture: x86

OS: Proprietary Linux-based.

User Interface: Richter (Proprietary)

Emulators: Mix of Proprietary & Licensed.

With Polymega™, you can perform the following operations via the user interface:

  • Launch games
  • Install and manage games
  • View / Search / Filter your Collection of installed games
  • Create playlists consisting of installed games
  • View information about games
  • Rate your games
  • Find related games
  • View Screenshots
  • View Videos
  • Adjust system settings
  • Restart the system
  • Shutdown the system

During gameplay you can perform the following actions:

  • Save State (delete, overwrite)
  • Load State
  • Manage Controllers
  • Enable Turbo-Fire
  • Take Screenshots
  • Record Videos
  • Turn on Scanline Effects (Composite, RGB)
  • Adjust system and game settings
  • Restart the game
  • Exit the game

Please see the included Experience Guide for full details on game and system functionality.

Polymega™ includes a Polymega™ wireless controller (Model: Gamesir 3GS) with its Base Unit, and the available Element Module Sets include a wired classic controller. It also supports a plurality of standard and USB controllers including the Neo Geo X USB Fight Stick. A full list of tested peripherals will be announced prior to the release of the console.

Yes, regular patches and updates will be released for the system to release new features, improve compatibility, and update the database with additional games. These will require an internet connection via Wi-Fi or the Ethernet port on the back of the console.

Polymega™ conforms to electronics certification standards including FCC, UL, and C E.

Polymega™ is primarily molded in high-quality ABS plastic and Aluminum Alloy with appropriate finishes.