Polymega™ FAQ


Frequently Asked Questions

GENERAL QUESTIONS


Polymega™ is a modular multi-system game console that lets you enjoy original game cartridges and CD’s for classic game consoles on your HDTV.

Polymega™ was created by a team of passionate game developers who formerly worked for Insomniac Games, Bluepoint Games, and others. The team has a diverse background and has shipped products such as AAA video games like Ratchet & Clank and Titanfall. We’ve also shipped digital storefronts like the Google Chrome Store, consumer electronics like the Vizio M-Series TVs,  and TV boxes like the Roku 2, 3, and 4k. In addition to our internal team, we also have many external development partners who are listed in the About page on Polymega.com.

If you’re a person who remembers playing classic games from the 80’s and 90’s and would like to re-experience those games in a modern way on your HDTV, then Polymega™ is for you! If you’re someone who doesn’t want to spend days or weeks building and tuning an emulation PC, and wants a solution that “just works” with your original game cartridges and CD’s — this system is for you. If you have children and want to share with them the joy of playing classic games without needing them to handle cartridges or navigate clunky, unfamiliar interfaces — this is for you. If you want to organize a game night and have your friends over to play, this is for you. If you want to play the most demanding classic game systems legally playable today that couldn’t run on low powered ARM devices like a Raspberry Pi — Polymega™ is for you. If you want a stunning console that cleanly organizes and preserves your games collection for years to come, which you can proudly set along side your current generation game consoles — Polymega™ is for you.

Summed up, if you’re serious about games, but don’t have the spare time to tinker with emulators and messy video setups — the Polymega™ is probably for you!

While some rare games have become collectors items and can cost the same or more as a current generation game, most classic games, especially the popular ones, can be bought for less than $10 USD on digital marketplaces like eBay, or by supporting your local game retailer and purchasing an original new or used copy of the game. Additionally, Polymega™ is working with publishers both large and small to create a digital marketplace where games can be purchased online using a credit card. The Polymega™ games marketplace is anticipated to release in Q4 2019.

Additionally, Polymega™ Element Module Sets, which provide cartridge and controller compatibility with classic systems like the NES and SNES, also include 5 free games loaded directly on to the module.

At this time, there is no method for loading ROM files directly on to the machine. We intend to work with publishers and owners of classic games properties to modernize the distribution of these games to users via more modern delivery methods such as streaming and digital downloads. This will also allow us to create an environment where developers can create new games for classic systems and distribute them in a way that doesn’t instantly release their copyrighted works into the wild where they can be easily pirated.

Polymega’s first early bird pre-order round was priced at $249. The second pre-order round will have an increased price but still be discounted from the final retail price.

Polymega is currently waiting for supply from Intel to fulfill the first round of pre-orders. There is a 14nm CPU supply shortage happening at the moment, and we are currently in line behind a few larger companies before we can perform final assembly of the systems and begin fulfillment to pre-order backers. Intel representatives have stated that they expect the 14nm CPU supply shortage to ease up over summer 2019, but we will keep everyone posted once we hear word and can begin fulfilling preorders. Second pre-order round should be able to be fulfilled at the same time as the first so long as Intel supply stays steady.

The Polymega™ Base Unit, Element Modules Sets, and accessories were able to be pre-ordered exclusively on Polymega.com in late summer 2018. Polymega.com will re-open for another round of pre-orders in May 2019 and will be available for purchase through select retailers in Fall 2019.

The Polymega™ Base Unit includes the system hardware, an on-board optical disc drive compatible with 15 different CD-based retro game systems, a wireless controller, as well as over a dozen pre-loaded games. In order to play cartridge games, you will want to select one or more Element Module Sets. Each Element Module Set features compatibility with a designated classic game console, and also includes 5 games pre-loaded on the module which will show up as a home screen playlist once inserted.

When ordering, what you pre-order from the Polymega™ Shop is what you will get on its release date.

The second pre-order round will open up in May 2019, and there is no limit to the number of systems you can purchase. This will be open for 30 days, and after that all systems will be available via retail channels at full price starting in Fall 2019.

The development forum has temporarily been removed as Polymega™ will be receiving a new community solution that integrates directly with the console in the future. Please interact with us on our social media pages in the mean time, which can be found in the links at the bottom of the menu column on Polymega.com

CUSTOMER SUPPORT & WARRANTY


Yes. The Polymega™ pre-order features worldwide shipping options and every system will come with a compatible power supply for its appropriate region packed in to the box. If you are ordering from outside of the United States, please be mindful of shipping costs as the products will be shipping from California, USA for pre-orders.

The estimated ship date for each product is located underneath the name of the product on its pre-order page of the Polymega™ Pre-order Shop.

When you pre-order your system, you will receive a confirmation e-mail notifying you that your order was received. When your purchase is ready to be shipped, your order will be marked as completed and you will receive a second transactional e-mail notifying you that your order is on its way.

For any questions, accidental orders, or other matters – please contact support (at) playmaji dot com and we will address your issue as quickly as possible.

Polymega™ includes a 1-Year Manufacturers Limited Warranty. In the event you have issues with your system, modules, or accessories, please contact support (at) playmaji dot com and we will be happy to assist you with receiving warranty service.

If you’ve accidentally placed an order or have decided you want to cancel your order, please contact support@polymega.com and we will be happy to assist you.

The Polymega™ Base Unit, Module Sets, and accessories can be returned within 30 days of your orders ship date. If you’ve already received your system and want to return it, please re-assemble the system or components into their original packaging, then email support (at) playmaji dot com with your name, originating address, and order number so that we can assist with processing your return.

Polymega’s menu system is translated to English, French, Italian, German, Spanish, Portuguese, Brazilian Portuguese, Swedish, Dutch, Suomi, Japanese, Chinese (Traditional & Simplified), and Korean. Game description text is English-only for now but will be updated with translations for native languages and released as downloadable updates in the future.

COMPATIBILITY QUESTIONS


Through development, we were focused on supporting the already announced CD systems which included PS1, TurboGrafx CD, Sega CD, and Neo Geo CD — however, we heard Sega Saturn come up as the number one requested system during Polymega™’s Development and we have now implemented it to the launch system through a licensing deal with a prominent emulator developer.

For multi-disc based games, you can change them during game play just like the real systems, or you can also install all discs of a multi-disc game to Polymega™ for ease of access and preservation.

We have no intention of supporting most of these systems at this time.

Yes. Patches can be side-loaded on to a thumb drive and inserted to the USB ports on the Polymega™. Upon detection of a valid IPS patch, the system will patch the game, and ask you if you want to make a duplicated backup of the game with the patched content. If you choose not to do this, the patch will only be applied temporarily until you decide to un-patch the game.

Cheat code databases are not currently supported by Polymega™ though they may be added in the future.

Polymega™ does not support Game Genies or Everdrives.

Multicarts will be tested on a game by game basis and a compatibility list will be produced for all systems prior to the systems launch, but we only can confirm compatibility with officially licensed games at this point in time.

While the direct importing of ROMs will not be supported, you can bet we want to find alternative, legal ways to bring classic gaming into your living room and respect the copyrights of publishers. In the interest of preservation and reducing wear and tear on your classic games, Polymega™ does allow you to backup cartridge and disc games you own from your personal collection via the console itself. You can play them without having to insert the games or matching module once installed.

Libretro and RetroArch are not used on Polymega™ in any way, shape, or form.

Polymega’s Modules use top tier emulators with low latency controller inputs.

To transfer PSOne game saves to Polymega™, you can use the Official Sony USB Memory Card adapter for PS3 (model number SCPH-98042) plugged into the USB port of the base unit.

Our goal is to provide support for as many consoles as possible into the future so that gamers of all types can enjoy a modern experience with their system of choice. Some of these systems may see future releases but for now we are only focused on the four existing modules EM01 NES, EM02 SFC SNES, EM03 MD GEN 32X, and EM04 PCE TG16 SGX.

Polymega™ will feature integrated BIOS functionality for CD-based emulators, which provides coverage for the vast majority of games. You can optionally override internal BIOS by placing alternative BIOS files on the SD Card with the correct naming. If these official BIOSes are found, the system will automatically use them until the files are removed. A list indicating compatible BIOS files will be provided prior to delivery of Polymega™, but the files themselves must be sourced elsewhere.

As of Spring 2019, we have completed BIOS solutions for Sega Saturn and PS1. Sega CD, Turbo CD / ROM2, and Neo Geo CD are in development and we hope to release these prior to the launch of the system in Summer 2019.

Please note that Save States are not compatible between internal and official side-loaded BIOSes, so when you first get your system, you’ll want to choose which BIOS you want to use carefully.

While Polymega™ has vastly increased its single core performance clock speed, we’ve reduced the number of cores available for non-emulation system processes such as encoding video for streaming. That means the previously planned streaming features will now move back into the experimental column until we can determine that it is fully compatible when the machine is running computationally demanding emulators such as PS1 and Sega Saturn in the future.

TECHNICAL SPECIFICATIONS


Processor: Intel Coffee Lake S Series Processor

Memory: 4GB DDR4 RAM

Connectivity: HDMI, 802.11G WiFi, Bluetooth 3.0, USB 2.0, Polymega™ Expansion Bus

On-board Storage: 32GB eMMC Flash Memory

Expansion Storage: M.2 2280 SSD up to 2TB, SDXC Compatible Micro SD port up to 1TB.

Optical Drive: 8X CD/DVD Slot-in Optical Disc Drive

Architecture: x86

OS: Proprietary Linux-based.

User Interface: Codename Richter (Proprietary)

Emulators: Mix of licensed and internally developed.

With Polymega™, you can perform the following operations via the user interface:

  • Launch games
  • Install and manage games
  • View / Search / Filter your Collection of installed games
  • Create playlists consisting of installed games
  • View information about games
  • Rate your games
  • Find related games
  • View Screenshots
  • View Videos
  • Adjust system settings
  • Restart the system
  • Shutdown the system

During gameplay you can perform the following actions:

  • Save State (delete, overwrite)
  • Load State
  • Manage Controllers
  • Enable Turbo-Fire
  • Take Screenshots
  • Turn on Virtual Display Filters (Composite, RGB)
  • Adjust system and game settings
  • Restart the game
  • Exit the game

Please see the included Experience Guide for full details on game and system functionality.

Polymega™ includes a Polymega™ wireless controller (Model: Gamesir 3GS) with its Base Unit, and the available Element Module Sets include a wired classic controller. It also supports a plurality of standard and USB controllers. A full list of tested peripherals will be announced prior to the release of the console.

Yes, regular patches and updates will be released for the system to release new features, improve compatibility, and update the database with additional games. These will require an internet connection via Wi-Fi or the Ethernet port on the back of the console.

Polymega™ conforms to electronics certification standards including FCC, UL, and C E.

Polymega™ is primarily molded in high-quality ABS plastic and Aluminum Alloy with appropriate finishes.